Pensioners and Seniors Frequently Asked Questions
If you have a valid concession card you may qualify for a rebate or a deferment on paying your rates.
To qualify, ratepayers must meet all of the following criteria:
How do I apply for a pensioner rebate?
There are several ways you can apply for a pensioner rebate.
- Complete an application online at www.watercorporation.com.au. The Water Corporation will forward a copy of your completed application to the Town; or
- Contact the Water Corporation on 1300 659 951 to complete a telephone application. The Water Corporation will then forward a copy of your completed application to the Town; or
- Complete a Pensioner / Senior application form at one of our Customer Service Centres. The Town will then forward the duplicate copy of your completed application, together with copies of your relevant card(s) to the Water Corporation.
The concession will apply from the date your application is received by the Water Corporation or the Town, whichever is earlier.
What happens if I receive a Seniors Card or a Pensioner Concession Card during the financial year?
Partial concessions are available to pensioners and seniors who become eligible during the financial year. The eligibility criteria are outlined above. The partial concession will apply from the date your application is received by the Water Corporation or the Town, whichever is earlier.
Do I get a pensioner senior rebate on the Emergency Services Levy?
Seniors and pensioners who qualify for a rebate for their general rates will receive the same percentage rebate on the Emergency Services Levy. Pensioners who are eligible to defer their general rates may also defer their Emergency Services Levy.
Is there a minimum or maximum rebate amount for seniors?
Seniors who meet the eligibility criteria are entitled to claim a rebate of up to 25% of their general rates (including specified area rate). The rates rebate for seniors is capped to a maximum amount of $269.94 for rates and $77.50 for the Emergency Services Levy for the 2013/2014 financial year.
What are my payment options
If you are a registered and entitled pensioner/senior, you have two payment options for your 2013/2014 rates. You can either:
- Claim your rebate
The Town will be able to claim a rebate from the Office of State Revenue, on your behalf, if your portion of the general rates (including specified area rate), Emergency Services Levy, all arrears and service charges are paid in full by 30 June 2014. The payment of rubbish or swimming pool charges cannot be deferred and must be paid on or before 17 September 2013; or
- Defer the general rates and Emergency Services Levy on your property
Not available for life tenants, seniors or pensioners entitled to a rebate of less than 50%. For this option, the full rates amount and Emergency Services Levy will be deferred and remain as a charge against your property until the property is sold, or you move from the property. No interest will apply to the deferred amount. Please note the payment of rubbish or swimming pool charges cannot be deferred and must be paid on or before 17 September 2013.
What happens if my circumstances change or I no longer receive a pension?
If any of your circumstances change, such as your card type, your pension type, you have changed address or you have become ineligible, you must notify the Town immediately.
Who determines the rulings for pensioners and seniors?
The Office of State Revenue determines all rules in relation to the rebates and deferments for pensioners and seniors. The Town administers the rules regarding pensioner/seniors rebates and deferment of rates.
Contact us for further information.
Last Updated: 29/08/2013