Coronavirus (COVID -19) Advice and Information for Seniors


Contacts and Support

See below for a list of contacts for support for Seniors and those caring for Seniors, particularly during the COVID-19 pandemic.


My Aged Care:

Office hours: Monday to Friday: 8am - 8pm and Saturdays 10am - 2pm.

Free call: 1800 200 422

Contact your service provider if you need additional home support services or for cancellations.

Carers WA:

Office hours: 8.30am to 4.30pm Monday to Friday

Free call in WA: 1800 242 636

Office: 9228 7400

Carers: 1300 227 377    

Counselling Line: 1800 007 332



If you have any health-related queries or concerns regarding Coronavirus (COVID-19), please contact the Department of Health:

Call 1800 020 080 or visit the WA Department of Health website.

If you have trouble reaching the Department, you may also wish to contact Telehealth on 1300 367 166.


If you have any general queries, please contact the Cambridge Senior Services hotline on 9285 3136.

You can also email and a member of the Senior Services team will be in touch. 


Please follow all updates on COVID-19 on the Department of Health Coronavirus webpage

To support a non-English speaker, please contact the Translating and Interpreting Service by calling 131 450 or visit the TIS website at for more information.

Community members can liaise directly with service providers during COVID 19, including:


Supermarkets such as Coles, Woolworths and ALDI have special plans and offers for Seniors. 

Visit the individual websites to find out more. 


Safe Exercise at Home 

See here for some safe exercises to help older Australians during COVID-19 at:


Hearing Support

The Lions Hearing Clinic have launched a new phone service called the Hearing and Tinnitus Advice Line as follows:

hearing support.jpg


Hearing is vital for keeping people connected during isolation. We are fighting to flatten an emerging loneliness curve.

The advice line is a great starting point for anyone who is concerned about their hearing but is staying home. They will be connected with a hearing specialist who can answer their questions and provide information on the best way for them to access services.

Hearing services have been deemed an essential service by the government. This means that our clinics remain open, with clear and proactive guidelines in place to make sure everyone is safe.