Disability Access and Inclusion Plan 2023-2028

Submissions closed on 12 August 2022, 11:55 PM

People with disability in wheelchairs

The Town’s Disability Access and Inclusion Plan (DAIP) sets out the Town’s commitment to making our community a welcoming and inclusive place for everyone to enjoy, ensuring people of all abilities have equal access to the information, services, facilities and programs provided by the Town of Cambridge across seven (7) outcome areas:

  • Services and events
  • Buildings and facilities
  • Information
  • Customer service
  • Complaints
  • Community engagement
  • Employment

As our existing DAIP 2019-2022 has come to an end we want to speak to our community to see if our priorities are still relevant and to learn about the lived experience of people with a disability in our community.

Feedback will be gathered from our local community, service providers, key stakeholders and staff to help identify key priorities and actions for the new DAIP 2023-2028.  

To facilitate your engagement, we have listed some key information documents:



There are a number of ways you can get involved and share your thoughts on disability access and inclusion:

Fill out the online survey

Submissions close Friday, 12 August 2022 at 11.55pm.

  1. Review the information, the FAQs and the current DAIP
  2. Call E-QUAL Disability Consultants on 9383 9930
  3. Email consultant Leanda@e-qual.net
  4. Contact the consultant, Leanda Syme, for a meeting on-line on the below dates and times:
    • Thursday 28 July 2022, 10am to 11.30am
    • Wednesday, 3 August, 5.30pm to 7pm
  5. Register your interest to be part of the DAIP Review Working Group(DOCX, 58KB).
  6. Paper copy surveys are also available at:
    • Town of Cambridge Administration Centre
    • Bold Park Aquatic Centre
    • Cambridge Library
    • The Boulevard Centre
    • Wembley Community Centre
    • Wembley Golf Course

Survey available in alternate formats on request.

By completing the survey, you will be providing the Town with valuable information to improve access and develop a more inclusive community.

All participants will be eligible to go in the running to win one of five $50 vouchers to be spent at a local business.



The Disability Services Act 1993 requires all local government and selected State Government agencies to develop a Disability Access and Inclusion Plan (DAIP).

The DAIP will assist the Town to plan for improvements and to ensure that people with disabilities have access and inclusion across all Council controlled buildings, facilities and services.

The DAIP aims to benefit people with disability, the elderly, young parents and access for prams as well as people from culturally and linguistically diverse backgrounds.

Local governments play a vital role in the lives of people with disability because of their broad mandate. Unlike most state government authorities, local governments are multi-functional, with extensive responsibilities and activities across property, community and human service areas and, in addition, have the capacity to make policy choices at the local level.

The Town is keen to hear from its community and to speak with those with access needs.  This includes people with disability and/or carers of people with disability, as well as people and organisations working to improve access and inclusion. To achieve a DAIP that reflects the needs of our community, we are providing the following ways for you to input into the plan:

  • A community survey available online and paper copy (available in alternative formats upon request)
  • One-one interview online or over the phone
  • Nominate to be part of the DAIP Review Community Working

DAIPs will focus on the functions and services provided by the Town of Cambridge and the needs of its residents, businesses and visitors who require access and inclusion in the delivery of our services. 

The key elements of a DAIP focus on seven key outcome areas:

  1. Services and events
  2. Access to buildings and facilities
  3. Receiving information
  4. Quality of service provided by the Town
  5. Opportunity to provide feedback/complaints
  6. Participate in consultation processes
  7. Access to employment.

The DAIP will identify a series of actions that can be implemented by the Town across a five year time frame (2023-2028) with annual reporting on how these actions have been delivered.  The plan and its progress are reported by the Town to the Department of Communities (formally Disability Services Commission) in line with the Disability Services Act 1993.

The Town has engaged E-Qual Disability Consultants, a consultancy specialising in the preparation of DAIPs. This team has experience in working in this area and will be engaging directly with Council staff and the wider community to identify how the Town of Cambridge can ensure access for all.

You can:

  1. Complete the Access & Inclusion Survey
  2. Nominate yourself to be part of the DAIP Review Working Group to assist in developing the DAIP
  3. Contact the consultant, Leanda Syme, to register for an on-line consultation on the below dates and times:
  • Thursday 28 July 2022        10am to 11.30am
  • Wednesday 3 August           5.30pm to 7pm