Bin Requests & Reports

If any of your bins has been damaged or missing, use our online form below to report it.

If you report a damaged bin you may receive a secondhand but still serviceable bin in return.

Email waste@cambridge.wa.gov.au if further information is required.

Bin Reports

Missed, delayed or incomplete empties can be reported (within 24 hours of the missed collection) to VEOLIA Customer Service on 1300 761 908 a return collection should be completed within five business days of your report.

Services can be delayed or missed, or bins not completely emptied for a great many reasons including:

• Truck has attended but contents of bins wedged tightly and bin contents do not fall away cleanly when the arms compress the sides of the bin (loosen contents and advise Cambridge Customer Service on 1300 761 908)
• Bins overweight (check if the bins has been stickered and follow instructions)
• Bins contaminated and requiring attention to clear contamination (check if the bins has been stickered and follow instructions; refer to Recyclables Accepted in the Town of Cambridge(PDF, 140KB))
• Bins not presented in time for collection (by 6am on day of collection – place out the evening before to ensure collection)
• Bins placed out on the wrong days (for residents with street-side collections - check Find My Bin Day; for residents with laneway collections please call the Council for confirmation on bin days)
• Access issues from road or laneway (e.g. roadworks, crane blocking access)
• Operational issues (e.g. truck breakdowns)
• Bins inaccessible (e.g. cars parked blocking safe access to bins, waste dumped in multi unit dwelling bin rooms blocking safe access to bins)

Note:

• Our waste and recycling trucks operate until 4pm weekdays – please allow time for them to make their rounds
• Routes are subject to change without notification, and therefore your collection time may vary
• Ensure your bins are out the evening before to guarantee they are ready for collection when the truck arrives
• Residents can check whether trucks are still operating in their area by calling Cambridge Customer Service on 1300 761 908
• Missed, delayed or incomplete empties can be reported Cambridge Customer Service on 1300 761 908
• You may be charged an additional fee of $85 per missed service

Missed Collection Report

https://au.openforms.com/Form/66116d75-df5d-4015-a73d-217a1692d19f

 From 1 July 2024, a 240L FOGO (Food Organics & Garden Organics) bin is standard across the Town; 

Please note: from 1 July this will be your main waste service and will be collected weekly.

If you want to vary your standard service  use our online form to:

• Request an initial FOGO bin for the property
• Remove one of your FOGO bins (if you currently have two Green bins)
• Request an additional FOGO bin (note, additional bins will incur a one time delivery fee)

All waste service fees and charges are available here

As costs are incurred, upgrades and additions must be authorised by the owner or their agent.

Request a Bin Variation

A 120L general waste bin is standard across the Town 

You can replace your 120L general waste bin with a 240L general waste bin; fees and charges are available here

Please note, an upgrade of the general waste bin (from 120L to 240L) will also incur a one time delivery.  

As costs are incurred, general waste bin upgrades must be authorised by the owner or their agent. 

If you would like to make a change to your standard general waste service, please use the form below.

Request a Bin Variation

A 240L Recycling bin is standard across the Town; 

If you want to vary your standard service to recycle more use our online form to:

• Replace your 240L recycling bin with a 360L recycling bin
• Request an additional recycling bin of the same size (please note, additional bins will incur a one time delivery fee)

All waste service fees and charges are available here

As costs are incurred, upgrades and additions must be authorised by the owner or their agent.

Request a Bin Variation

Request general waste, recycling, and green waste bins for your new build using the form below.

New Build Bin Request